Performance Video FAQ's
E-mail: click here. Please let us know of any problems! We have recently changed our order process, so appreciate any feedback on problems you encounter.
Access Denied error: Please login first! Then use the links below on accessing Instant View and Downloads.
Alternative Payment by check: Feel free to mail an order with a check. Order form: click here. We will waive the shipping to reward your patience and extra hassle. Be sure to list the DVD title(s) you want along with your address.
Alternative Payment by Credit Card: send a fax with your credit card number (including phone number, expiry and 3 digits from the back) and order details. FYI, we process all credit card payments on a paypal terminal.
To access Instant View: First login at bottom left side of page, with the provided username and password, then visit the purchased page:
Kayak Roll Download Part 1 Kayak Roll Download Part 2
InstantView Performance Mountain Biking
Instant View Access: River Runners Edge InstantView River Runners Edge Lesson 1
InstantView River Runners Edge Lesson 2 InstantView River Runners Edge Lesson 3
InstantView River Runners Edge Lesson 4
Lost Password: To reset your password, visit password reset.
Format Differences: DVDs sold by Performance Video do not use regional codes, so they will play on any player in any country. DVD Format is sold like a DVD in a store, with a plastic case. DVD Paper Sleeve: Same DVD disc content, but no plastic box or shrinkwrap. Ecofriendlier. Books: Overused or damaged books will be replaced free of charge. Downloads: Are h264 (quicktime) format, which is ideal for laptop and portable devices.
Delivery not recieved? Please allow 7 days for US delivery, 10 days for international. Please contact us if you experience problems.
Libraries and stores: Yes we accept emailed or faxed purchase orders.
Performance Video and Instruction, Inc.
550 Riverbend
Durango, CO 81301 USA
FAX line: 702-224-2150
E-mail: click here.
Phone in the US: 1.970.259.1361 Apologies, but this is a tiny office, and we frequently are out producing our next video. Most inquiries or orders will get their fastest response by email or fax as we often handle those during unusual hours. Kent's personal cell number is 970-259-1361 (same as office phone)
